Acceptable Use and Community Guidelines

Shuffle Health exists to help clinicians explore meaningful new chapters beyond traditional clinical practice. Our platform brings together physicians, nurse practitioners, and other healthcare professionals who are navigating real, often vulnerable career transitions. These guidelines describe how we expect everyone to use Shuffle Health, including the courses, the platform, and any community spaces we offer, so it stays a safe, generous, and useful place for that work.

By using Shuffle Health, you agree to follow these guidelines. They apply alongside our Terms of Service and Privacy Policy.

These guidelines apply to all users of Shuffle Health, including:

• Learners enrolled in any course, cohort, or program
• Participants in community spaces, including forums, group chats, live calls, cohort discussions, or any other interactive feature we offer
• Coaches, mentors, guest experts, and contributors
• Anyone interacting with Shuffle Health staff or with other members through our platform

Shuffle Health is built on a few simple commitments. We ask every member to uphold them:

Respect

Treat every member as a colleague. Many people here are wrestling with burnout, doubt, or major life decisions. Assume good faith, listen well, and disagree without contempt.

Generosity

Share what you know. The clinician-to-clinician advice members give each other is often the most valuable thing on the platform. If you have a contact, a tip, or a story that would help someone, offer it.

Confidentiality

What is shared in Shuffle Health spaces stays in Shuffle Health spaces. People should be able to talk about employers, struggles, and plans without worrying that it will be screenshotted, forwarded, or aired publicly.

Honesty

Be truthful about your background, credentials, and motives. Misrepresenting yourself, especially in a community of healthcare professionals, erodes the trust the whole platform depends on.

When you participate in Shuffle Health, we expect you to:

• Use your real name and accurate professional background when creating your account.
• Engage with curiosity and humility, especially toward members exploring paths different from your own.
• Give credit when you share someone else’s ideas, frameworks, or materials.
• Report content or behavior that violates these guidelines rather than escalating in public threads.
• Respect the moderation decisions of Shuffle Health staff, even when you disagree.
• Keep discussions focused on the topic at hand, particularly inside course threads and cohort calls.

The following behaviors are not allowed anywhere on Shuffle Health. They may result in content removal, suspension, or permanent termination of your account without refund.

Harassment and Discrimination

• Personal attacks, insults, slurs, or threats directed at any member.
• Discrimination or derogatory comments based on race, ethnicity, national origin, religion, gender identity, sexual orientation, disability, age, specialty, training pathway, or career stage.
• Sexual harassment, unwanted advances, or sexually explicit content directed at members.
• Persistent, unwanted contact with another member after they have asked you to stop.

Privacy Violations

• Sharing screenshots, recordings, or quotes from Shuffle Health spaces outside the platform without the explicit consent of everyone involved.
• Posting another person’s private information, including their employer, home address, phone number, family details, immigration status, health information, or anything similar, without their permission.
• Sharing patient information of any kind. Do not discuss real patients, even de-identified, in ways that could plausibly identify them. If you reference a clinical scenario for context, generalize it heavily.

Misrepresentation

• Creating fake accounts or impersonating another person, clinician, employer, or organization.
• Misrepresenting your credentials, licensure, training, or work history.
• Posing as a Shuffle Health employee, coach, or instructor.

Commercial Misuse and Recruiting

• Unsolicited promotion of your own products, services, courses, MLM opportunities, or investment schemes.
• Spamming members with direct messages, mass tagging, or off-platform pitches.
• Aggressive recruiting, such as cold-pitching members to join a company, fund, or program, without first being invited into that conversation.
• Scraping member contact information for outside use.

Content Misuse

• Sharing your account credentials with anyone else.
• Downloading, copying, redistributing, reselling, or republishing Shuffle Health course materials, videos, workbooks, or community content.
• Using Shuffle Health content to train, fine-tune, or evaluate AI systems, or to build a competing course or product.
• Attempting to bypass paywalls, access restrictions, or feature gates on the platform.

Illegal, Unsafe, or Harmful Activity

• Posting content that is illegal, defamatory, fraudulent, or that incites violence.
• Encouraging or assisting any member in unlicensed practice of medicine, fraud, or other illegal activity.
• Sharing specific clinical advice that could be relied on as treatment for a real patient. Shuffle Health is a career platform, not a clinical consultation service.
• Uploading malware, viruses, or any content intended to disrupt the platform or other members’ use of it.

Career transition often touches on hard subjects: burnout, depression, suicide, addiction, financial distress, harassment, malpractice, and loss. We do not want to silence these conversations; they are part of why this community exists, but we ask that you handle them with care.

• Use content warnings when discussing trauma, suicide, or graphic clinical events, especially in open community spaces.
• Do not give individual mental health advice. Encourage members in crisis to contact a licensed professional or, in the U.S., the 988 Suicide and Crisis Lifeline.
• Respect that members will be at very different stages of their own processing. What feels cathartic to share may be heavy for someone else to read.
• Shuffle Health staff may move, edit, or remove posts in this area if they cross into the prohibited conduct above, but we will lean toward keeping honest conversations intact.

All Shuffle Health courses, curricula, videos, workbooks, templates, and proprietary frameworks are the intellectual property of Shuffle Health or its licensors. Your purchase grants you a personal, non-transferable license to use them for your own learning and career development. It does not grant you the right to redistribute, resell, repost, or build derivative products from them.

Content you post in community spaces remains yours, but by posting it you grant Shuffle Health a non-exclusive license to display it within the platform and to share anonymized excerpts for marketing or testimonial purposes. We will not attach your name without permission.

If you see something that violates these guidelines, please tell us. You do not need to be certain; we would rather hear about something minor than miss something serious.

Email: support@shufflehealth.com

Include, if you can, what happened, where, which course, thread, or call, when, and any screenshots or links. We treat reports confidentially. We will not share your identity with the person you reported without your permission, except where we are legally required to do so.

Retaliation against members who report in good faith is itself a violation of these guidelines.

When we receive a report or otherwise become aware of a possible violation, Shuffle Health staff will review the situation and may take any of the following actions, based on severity, context, and history:

• A private note or reminder about the relevant guideline.
• Removal or editing of specific content.
• A temporary restriction on posting, messaging, or accessing community features.
• Suspension of the account for a defined period.
• Permanent termination of the account, with or without refund depending on the circumstances and our Refund and Cancellation Policy.
• Referral to law enforcement or relevant licensing boards where conduct is illegal or implicates patient safety.

Serious violations, including threats, harassment, doxxing, sharing of patient information, or commercial scraping, may result in immediate termination without prior warning. We aim to be fair and proportional, but we reserve the right to make the final call on what stays on the platform and who participates in it.

If your account or content has been restricted and you believe it was a mistake, email support@shufflehealth.com within 30 days with your account email and a brief explanation. A staff member who was not involved in the original decision will review the appeal where possible and respond within 10 business days.

We may update these guidelines as the community grows and as we learn what works. The current version will always be posted on our website with the Last Updated date at the top. Material changes will be communicated by email or in-platform notice. Continued use of Shuffle Health after a change takes effect means you accept the updated guidelines.

Questions about these guidelines, or unsure whether something is okay to post? Ask us before you post. We would rather have the conversation in advance than untangle it after.

Shuffle Health
Email: support@shufflehealth.com
Website: www.shufflehealth.com

Thank you for helping make Shuffle Health a place clinicians can think honestly about what comes next.